// hello, I'm
Pranay Garapati
IT Support & Data Analyst
IT Support Technician with hands-on experience in deskside support, hardware/software troubleshooting, and ITSM workflows. Skilled in providing first-line technical support and resolving break/fix issues.
4.0GPA
Top 10%NCL National
100%Log Analysis
01 / About
What I Do
Deskside Support
Hardware Troubleshooting
Software Troubleshooting
IMAC Services
Windows 10/11
macOS & iOS
Active Directory
Ticket Management
Network Diagnostics
Remote Support
Data Visualization
Dashboard Development
02 / Projects
Selected Work
Enterprise Network & Systems Lab
Led 5-member team configuring Windows 10, Ubuntu Server, pfSense, and VyOS with full ticketing system
Workstation Deployment Project
Managed Windows 10/11 VMs, installed software applications, and created deployment documentation
Network Diagnostics & Troubleshooting
Performed network diagnostics using Wireshark and Nmap to identify and resolve connectivity issues
Technical Blog
Deep dives into IT support and data analytics projects
03 / Writing
Recent Posts
04 / Contact